Reno's Appliance

After visiting Home Depot, Lowe's and a number of other appliance stores we ended up at Reno's Appliance. The difference in service quality, product knowledge and professional installation is tremendous. The employees are professional appliance salespeople, rather than people who happen to work in the appliance department of a large store. They're friendly and eager to help regardless of what your budget is. They treated our purchase of a single refrigerator no differently than what we witnessed with customers who were looking for a whole kitchen. The prices were cheaper than both Home Depot and PC Richards. Also, because the store is located in an Urban Enterprise Zone the sales tax is 50% less than you made your purchase anywhere else in the state. Finally, their installers are all Reno's employees, and they really know their stuff. They were on time, very careful with the appliance and our house, and were just a pleasure to deal with. I can't recommend Reno's Appliance highly enough.

We purchased our new refrigerator from Reno's based upon service and reputation and we are glad we did. We purchased a high end Kitchen-Aid unit and it did not cool the fridge from day 1. Reno's worked with me and replaced it with another Kitchen-Aid unit that stopped working after only a few weeks! They then worked with me again and replaced it with an LG that seems to work well. So be sure to buy from a reputable dealer and don't be afraid to buy one of the Korean brands!

I cannot commend the sales and delivery staff of Renos Appliances high enough. For the second time in 10 years they have accommodated my need to purchase a side-by-side refrigerator freezer and because I was unable to get to the showroom they kindly took my order over the phone. Suzanne R., one of their sales representatives, helped me in 2015 and again with expediting this recent transaction. Also, Nelson the delivery supervisor, made sure that the old and new refrigerators got out and in my house without damaging any walls or the soft linoleum flooring. I will continue to only buy my kitchen and laundry appliances from Renos.

Terrible customer service. Not at all the experience from the past. Would never buy anything from them again. 1) scheduled delivery date 2-1/2 weeks in advance to get an early morning delivery. I had to call them the day before to find out they scheduled me for mid-after. Had to wait additional time to get a morning. 2) I left 3 messages over 4 days for sales rep starting the day of tinstallation regarding a problem & a concern but never got a call back 3) after a call to a manager I was promised a call back from the install company to set up an appt for someone to return to check the install. 2 weeks later no call back.

I bought a refrigerator over the phone to replace old in cabinet, the Salesman order the wrong model,delivery men tried install IT AND DAMAGE CABINET ABOVE IT. We the delivery to back,and the correct model was delivered the next week. The delivery men and salesman said Paul the owner would call to repair damaged cBinet,NO CALL SINCE NOV.4

Hard to believe it, but this is what I encountered buying a dishwasher at Reno's appliance store: a knowledgeable, experienced, professional and skilled salesperson, an extensive choice, excellent price, and a timely delivery at a day and time convenient to me. This place reminds me that sometimes reality is better than a dream. What a quality operation.

I’ve had dishwasher problems aplenty of late. An LG unit that was only a few years old!!! (Repair would be more than replacement!) Renos had a model I was interested in AND it was available for installation within 2 days! The best part is that they don’t sent some guys from a company you have never heard of to install your new appliance. The installers work for Renos and (refreshingly) they actually care about how they install your stuff. The guys installing my DW spent extra time making sure it was just right, even though my machine was at the bottom of their price range. Sorry big box retailers, never again. For appliances-it’s Renos for me.